How do I reset my admin account in the Authenticator app? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“I’ve very silly problem with login to my account. I used multi factor authentication with my admin account. Because of problem with my phone I’ve lost that’s account from Authentication App. Now i can’t add the account because its required code from the app. I can’t also login to admin area because of that. Can someone help me out?”

Check out the discussion here:

 

Participating in this discussion were:

• Christian Buckley @buckleyplanet 
• Heather Severino @HeatherSeverino
• Mike Nelson  @mikenelsonIO
• Kirsty McGrath @KirstyMcGrath13
• Hal Hostetler  @TVWizard

Some relevant notes/links shared by the team:

• Here’s a long thread on Microsoft Answers on this topic that may help resolve the issue (verify identity via text), otherwise points you toward your M365 Admin to disable MFA for your account to allow you to get back in [https://answers.microsoft.com/en-us/msoffice/forum/all/i-cannot-sign-into-my-authenticator-app-on-my/52f7be1f-20a3-4ba4-9d90-195af75f811b]
• As we discussed at length, the best way to avoid this issue is to establish multiple security methods upfront, so that you do not run into this not-so-uncommon issue with Authenticator.