Five Warning Signs Your Workflow Automation Has Outgrown Its Platform
Workflow automation rarely fails all at once. More often, it degrades gradually. The workflows continue to run, notifications still arrive, and approvals keep moving....
The Costs of Automation That Never Make It Into the Budget
I have a theory about why so many automation projects run into trouble 12 to 18 months after launch. It is not that the...
Agentic AI Is An Organizational Virus
I’ll admit up front — this comparison isn’t fully baked. But I think it’s worth sharing anyway, half-formed, because the shape of it keeps...
CollabTalk Podcast | Episode 192 with Edwin Choi
In Episode 192 of the CollabTalk Podcast, we explore one of the defining challenges of growth: how leaders can transform the intuition, judgment,...
Your AI Training Might Now Be Fundable by Microsoft
Back in June, I wrote about digital debt and why so many organizations buy Copilot licenses without ever building the fluency to use them...
Workflow Ownership Is the Problem Nobody Wants to Talk About
If I had to pick one thing that determines whether a workflow survives long-term, it would not be the technology. It would not be...
Introducing #DallasMAC, a User Group Built for How People Actually Learn
Today, alongside my co-founders and fellow MVPs Sailaja Mantripragada (Founder, Low Code Power) and Geetha Sivasailam (Protiviti), we’re launching the Microsoft AI & Business...
Content Strategy: The Guest-to-Creator Feedback Loop
When I was working for a couple of large ISVs earlier in my career, one of the most reliable plays in our marketing toolkit...
Happy Independence Day
I’m going to keep things very simple for today’s music post — one of my favorite hymns, and one of the most patriotic songs...
What Happens When End Users Give Up on Their Own Workflows
There is a moment in the lifecycle of almost every workflow where the end users who built it quietly step back and hand it...
