CollabTalk Podcast | Episode 55 with Richard Calderon

For Episode 55 of the CollabTalk Podcast, the conversation focused on the role of a Customer Success Manager, and the importance of having a long-term strategy to nurture and grow collaboration within an organization versus deploying technology and leaving it up to employees to “figure it out.” You can listen to the podcast above and follow me using your favorite app, such as Spotify, Apple Podcasts, Stitcher, Soundcloud, or the iHeartRadio app. Be sure to subscribe!

Joining me on this podcast:

• Richard Calderon (@rcatx), a Modern Work Customer Success Manager at Microsoft, based in Austin, Texas. Richard specializes in strategy development, employee engagement, training and user adoption, and driving business outcomes with Microsoft 365. He has over 20 years of experience in Microsoft technology consulting and sales, with a passion for helping organizations plan and implement the right Microsoft 365 solutions to solve their business problems. A long-time active member of the SharePoint community, Richard is a former co-organizer of the Austin SharePoint/Office 365 User Group. He is a Prosci Certified Change Practitioner, Microsoft 365 Certified Teams Administrator Associate, Qualified Customer Immersion Experience (CIE) Facilitator, and Microsoft Service Adoption Specialist. [LinkedIn]

Enjoy this week’s episode, and be sure to subscribe for more content like this, as well as interviews with Microsoft MVPs and Regional Directors every Monday. Thanks for listening!