AI Will Not Take Your Job
“AI will not replace your job. People who know how to use AI tools and services will.” That’s the line I open with during...
Category: UX
A Change Management Approach to Driving Copilot User Adoption
The title is a mouthful, I know. Your company had made a major investment in Microsoft Copilot, and now it’s your job to make...
How to Make Collaboration Self-Sufficient in Your Organization
Collaboration is the lifeblood of modern organizations. But here’s the hard truth: most collaboration only thrives when someone is constantly tending it—nudging teams to...
CollabTalk Podcast | Episode 160 on Stakeholder Engagement and Scalable Feedback
For Episode 160 of the CollabTalk Podcast, I explore why most companies fail at feedback by lacking clear processes, failing to act on...
CollabTalk Podcast | Episode 126 with Bryan Farris
For Episode 126 of the CollabTalk Podcast, we explored how motivation-driven design is shaping user interaction by enhancing engagement across various digital platforms....
CollabTalk Podcast | Episode 121 with Adam Harmetz
For Episode 121 of the CollabTalk Podcast, the discussion focuses on the importance of creating and supporting a collaborative culture, examining the human-centric...
Building a Self-Sufficient Collaboration Team
One of the most important lessons that I’ve learned in 30+ years working in the information management sector, with most of the past 2...
What are the biggest challenges for new users of Microsoft 365? #M365AMA
In this episode, the #M365AMA panel discusses the following community question: “What are the biggest challenges your end users face when starting with Microsoft...
LinkedIn Communications Are Broken
I’ve been using LinkedIn since the beta (member #6221) and for almost 20 years have relied heavily on the professional networking platform as a...
Increasing End User Engagement
My first real project where increasing end user engagement was a top priority (if not THE top priority) was back in the mid-1990’s while...
