Can a non-licensed account access a shared Exchange mailbox? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“A user left company a few weeks ago. I made the mailbox a shared mailbox, removed the license and gave some users full access to this ex worker’s mailbox It seems they deleted things from their sent folder. I’d like to try to get them back – the deleted items folder, and the other folders after that. But my admin account on that tenant doesn’t have a license. A non licensed account can’t access a shared mailbox, right? I either have to add a license to me or use one of the other user’s credentials for outlook online?”

Check out the discussion here:

 

Participating in this discussion were:

• Christian Buckley @buckleyplanet 
• Kirsty McGrath @KirstyMcGrath13
• Hal Hostetler @TVWizard
• Michelle Gilbert @MichellesUtopia

Some relevant notes/links shared by the team:

• About shared mailboxes – Microsoft 365 admin | Microsoft Learn [https://answers.microsoft.com/en-us/outlook_com/forum/all/how-can-i-recover-old-permanently-deleted-emails/e937917b-2321-4a3c-b8dd-de2da812db83]