Why am I unable to have a customer take over my screen? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“I want a customer to take over the control of my screen. However, it is not working. Other clients of mine manage to do it. Does anyone have an idea where this could be due to?”

Check out the discussion here:

 

Participating in this discussion were:

• Christian Buckley @buckleyplanet 
• Mike Nelson  @mikenelsonIO
• Shari Oswald  @shortcutshari
• Hal Hostetler  @tvwizard

Some relevant notes/links shared by the team:

• As Mike mentions in the video, we have soooo many questions. If this is something you really want to do, try Quick Assist [https://apps.microsoft.com/store/detail/quick-assist/9P7BP5VNWKX5]