How do I remove an account with a duplicate email address? #M365AMA
In this episode, the #M365AMA panel discusses the following community question:
“Two accounts (in Teams) with the same email address I have a problem, there are two accounts registered with the same email address. but cannot delete an account. how can I solve the problem? Thanks”
Check out the discussion here:
Participating in this discussion were:
- Christian Buckley, RD+MVP @buckleyplanet
- Sean McDonough, MVP @spmcdonough
- Stacy Deere, MVP @sldeere
- Hal Hostetler, MVP @TVWizard
Some relevant notes/links shared by the team:
- Many people have experienced this problem, in most cases caused by the conflict between free and paid versions of Teams.
- Microsoft Support provides this initial guidance: Sign out or remove an account from Microsoft Teams [https://support.microsoft.com/en-us/office/sign-out-or-remove-an-account-from-microsoft-teams-a6d76e69-e1dd-4bc4-8e5f-04ba48384487]
- Dozens of people have posted some version of “I seem to have two accounts – I want to delete one and can/t” [https://answers.microsoft.com/en-us/msteams/forum/all/i-seem-to-have-two-accounts-i-want-to-delete-one/10c4bc5a-8d95-420c-9f0b-cfaa662df595]
- This community post may provide some help: How to remove duplicate account using the same email address to sign up [https://answers.microsoft.com/en-us/msteams/forum/all/how-to-remove-duplicate-account-using-the-same/3cd5f158-03a9-4c58-b8f9-bc9d5162d82e]
