How do I sync my new phone with Authenticator? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“Hello, I am the Microsoft 365 administrator. I have encountered a problem: I changed my phone and forgot to enable the 2FA feature in the Authenticator on the new phone. Now, I can’t access my admin page. Is there a solution to this? Please help me.”

Check out the discussion here:

 

Participating in this discussion were:

• Christian Buckley, RD+MVP @buckleyplanet 
• Mike Nelson, MVP  @mikenelsonIO
• Hal Hostetler, MVP  @TVWizard
• Dan Rey, MVP+MCT  @stilldrey

Some relevant notes/links shared by the team:

• For those who still have their old phone, here is the RIGHT way to do it via Microsoft Learn: How can I transfer my Microsoft Authenticator app to a new device without losing my configured data? [https://learn.microsoft.com/en-us/answers/questions/1663963/how-can-i-transfer-my-microsoft-authenticator-app]
• More guidance via the Microsoft community: How to get Microsoft Authenticator on new phone without old phone? [https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-get-microsoft-authenticator-on-new-phone/a041d1ba-b745-4918-8d96-9756f4bee255]
• Of course, as a last resort you can contact Microsoft Support and change your account security info. NOTE: This process can take 30-days or more. See: Microsoft account security info & verification codes [https://support.microsoft.com/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452]
• More details: 30-day waiting period to update security information in 2023? [https://answers.microsoft.com/en-us/outlook_com/forum/all/30-day-waiting-period-to-update-security/56a44e68-b016-47bc-ae8e-fd06bd2c9594]