Can I ditch our MSP and go directly to Microsoft? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“So we had a Partner for 365 and wanted to move away from them and go direct to Microsoft. After buying an assigning the licenses nothing is connecting. Even Web Mail is giving an error. I was able to get on account to work and that’s it. Any ideas?”

Check out the discussion here:

 

Participating in this discussion were:

• Christian Buckley, RD+MVP @buckleyplanet 
• Heather Severino, MVP+MCT @HeatherSeverino
• Hal Hostetler, MVP  @TVWizard
• Kirsty McGrath, MVP @KirstyMcGrath13
• Mike Nelson, MVP  @mikenelsonIO

Some relevant notes/links shared by the team:

• If your Microsoft Partner of Record (POR) is unresponsive (which this sounds like), you can attempt to reach them through various channels, such as direct communication, verifying their status on the partner portal, and, if needed, escalating the issue to Microsoft support. Additionally, if the partner remains consistently unavailable, you can switch to a new POR.
• How do you change your POR? Add, change, or delete a subscription advisor partner, via Microsoft Learn [https://learn.microsoft.com/en-us/microsoft-365/admin/misc/add-partner]
• More guidance via Microsoft.Answers: How do I remove my old MSP as the partner and reseller in the Microsoft 365 admin center? [https://answers.microsoft.com/en-us/msoffice/forum/all/how-do-i-remove-my-old-msp-as-the-partner-and/5d06e46c-00e8-4cc8-b606-4feeae67016a]