How do I recover Admin access without access to the Admin email #M365AMA
In this episode, the #M365AMA panel discusses the following community question:
“Hello, I purchased 20 Microsoft 365 licenses, but I can’t find the admin address I created. I received an email on a personal address, but it’s impossible to recover my admin address using the personal address provided to create my Microsoft account. Can someone helps ? thx”
Check out the discussion here:
Participating in this discussion were:
- Christian Buckley, RD+MVP @buckleyplanet
- Heather Severino, MVP+MCT @HeatherSeverino
- Hal Hostetler, MVP @TVWizard
- Kirsty McGrath, MVP @KirstyMcGrath13
- Mike Nelson, MVP @mikenelsonIO
Some relevant notes/links shared by the team:
- Business Office 365 Lost Access to Admin Account, via Microsoft Answers. Based on this question, the official response is to contact support, unfortunately, for all of the reasons we detail in the video [https://answers.microsoft.com/en-us/msoffice/forum/all/business-office-365-lost-access-to-admin-account/83614605-4ef8-4d8a-81b0-b9157e41053f]
- A similar response, but with a link to the Account Recovery form: No longer have access to admin email account [https://answers.microsoft.com/en-us/windows/forum/all/no-longer-have-access-to-admin-email-account/5855e647-3766-42b2-a8ce-1b0152d10ec5]
