Measuring The Duh Moments
One of the Americans assigned to help Japan rebuild after World War II, Dr. W. Edwards Deming outlined some basic...
Category: Business 2.0
Incorporating Evangelism Into your Organization
I was talking with a partner this week about their interest in hiring a technical evangelist and getting more involved...
IAMCP Seattle Presidency Change
After three years as co-founder and president of the Seattle Chapter of the...
Making CRM Social
I don’t think there is any argument out there that Salesforce is the leader in the customer relationship management (CRM)...
Making community a Strategic Activity
Sitting in the MVP Summit this week on Microsoft campus in Redmond, I’ve been thinking a lot about community. The...
Process, Iteration, and Failure Lead to Innovation
Innovation rarely comes as the result of an apple falling from a tree and hitting you in the head. Innovation...
A Community Model for Service Excellence
Sitting out in the open in my home office are piles of magazines, consisting mainly of Harvard Business Review, FastCompany,...
Building Up the Start-Up community in the Puget Sound
I know I’ve written about my doctoral ambitions a couple times, so bear with me if you’re heard this one...
Planting the Evangelism Seed (Apply Water, As Needed)
On the last day of the Microsoft Worldwide Partner Conference (www.digitalwpc.com) I was scheduled to give a third Social 101...
Traditional Marketing is Dead, content is king
I was invited to give a presentation yesterday here at Microsoft’s Worldwide Partner Conference (#WPC13) (www.digitalwpc.com) taking place in Houston,...
