Making CRM Social
I don’t think there is any argument out there that Salesforce is the leader in the customer relationship management (CRM)...
Category: Business 2.0
Making community a Strategic Activity
Sitting in the MVP Summit this week on Microsoft campus in Redmond, I’ve been thinking a lot about community. The...
Process, Iteration, and Failure Lead to Innovation
Innovation rarely comes as the result of an apple falling from a tree and hitting you in the head. Innovation...
A Community Model for Service Excellence
Sitting out in the open in my home office are piles of magazines, consisting mainly of Harvard Business Review, FastCompany,...
Building Up the Start-Up community in the Puget Sound
I know I’ve written about my doctoral ambitions a couple times, so bear with me if you’re heard this one...
Planting the Evangelism Seed (Apply Water, As Needed)
On the last day of the Microsoft Worldwide Partner Conference (www.digitalwpc.com) I was scheduled to give a third Social 101...
Traditional Marketing is Dead, content is king
I was invited to give a presentation yesterday here at Microsoft’s Worldwide Partner Conference (#WPC13) (www.digitalwpc.com) taking place in Houston,...
June Content Recap
Not everything I write about from month to month falls within a planned editorial calendar. In fact, very little follows...
The Hidden Costs of the Cloud
I am over in the UK this week visiting the Axceler London team, and participating in another AIIM.org Executive Leadership...
Debunking the Magic Quadrant
No long soapbox moment here, just an expansion of a couple quick thoughts. At the #e2conf in Boston earlier this...
