Building feedback loops: It’s the process, stupid
[A dramatization – well, sort of] In the not too distant past, I was sitting at a customer site on the other side of...
Category: Management 2.0
Building feedback loops: It’s the process, stupid
[A dramatization – well, sort of] In the not too distant past, I was sitting at a customer site on the other side of...
The Failure of Customer Leadership
One of the chief complaints of end users with SharePoint (and, to be fair, just about every other technology out there) is the failure...
The Business Value of Good Will
Ask an MBA student to define “good will,” and you’ll likely hear a drawn-out answer like “Goodwill refers to the intangible value the business...
Mapping Out Your Development Processes
Time is a fickle thing. You have an hour to kill before a flight, and the time seems to crawl by at a snail’s...
Perfection by the Numbers: Key Learnings from Six Sigma
Six Sigma, at many organizations, simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and...
The Consumer Decision Journey
At a company meeting at the beginning of the year, I shared some thoughts the role of evangelism, which included a few of my...
Evangelism, Sales, and Marketing
After posting some thoughts on the topic in January, I shared some back and forth Facebook comments with my father-in-law around the role of...
A Demonstration of Labor
About 10 years ago, we had a custom pool put in. The contractor told my wife and I that we’d be fans of his...
Leadership, Not Middle Management
In the Jan-Feb 2011 issue of Harvard Business Review, Lynda Gratton wrote a column in which she stated “the classic job of the middle...
