Making CRM Social
I don’t think there is any argument out there that Salesforce is the leader in the customer relationship management (CRM)...
Category: Management 2.0
Leadership Means Moving Beyond Short-Term Thinking
On a flight to Stockholm this afternoon (on my way to SharePoint Saturday, #SPSsthlm), I was reading the latest Harvard...
With Technology, We’re Never Satisfied
We are a consumer society. We are fascinated by the new. We’re often dazzled by fashion over substance, form over...
Consider the Scope of Your Networking
At the February meeting of the International Association of Microsoft Channel Partners (IAMCP) Seattle chapter, we’re planning to halt the...
Diversity, Social Teams, and the Zappos Holacracy
The news is afire over Zappos founder Tony Hsieh’s decision to eject the traditional management model at the online shoe...
The Speed At Which Value is Created
At a recent event I attended in Florida for AIIM.org, futurist, author and educator Thornton May, who was facilitating the...
You Could Say That I Am Pro-Business Analyst
The Business Analyst is a largely misunderstood role. Years back, I worked closely with BAs in my role as a...
Balancing Governance and Social
Back in 1997, between working full-time, attending business school in the evening, and trying to get my own software startup...
Making community a Strategic Activity
Sitting in the MVP Summit this week on Microsoft campus in Redmond, I’ve been thinking a lot about community. The...
Controlling Sprawl Means Process+Culture
One of the reasons SharePoint grew so quickly over the past decade was due to the strict controls placed on...
