Remembering End Users in IT Project Planning
Fact: the more you involve end users in your planning, the more likely they are to support your initiative later....
Category: Management 2.0
Starting a Community is Hard
<reflecting>Sometime in early 2002, I was working for a startup in Redwood City, California, and was approached by some folks...
Hyperspecialization as a Leadership Tool
In their Harvard Business Review article The Age of Hyperspecialization, researchers Thomas Malone, Robert Laubacher, and Tammy Johns highlight the...
Building feedback loops: It’s the process, stupid
[A dramatization – well, sort of] In the not too distant past, I was sitting at a customer site on...
Building feedback loops: It’s the process, stupid
[A dramatization – well, sort of] In the not too distant past, I was sitting at a customer site on...
The Failure of Customer Leadership
One of the chief complaints of end users with SharePoint (and, to be fair, just about every other technology out...
The Business Value of Good Will
Ask an MBA student to define “good will,” and you’ll likely hear a drawn-out answer like “Goodwill refers to the...
Mapping Out Your Development Processes
Time is a fickle thing. You have an hour to kill before a flight, and the time seems to crawl...
Perfection by the Numbers: Key Learnings from Six Sigma
Six Sigma, at many organizations, simply means a measure of quality that strives for near perfection. Six Sigma is a...
The Consumer Decision Journey
At a company meeting at the beginning of the year, I shared some thoughts the role of evangelism, which included...
