Treat Every System as a Production System
For those who are familiar with my background, you know I spent a year and a half of my Microsoft...
Category: Management 2.0
Building Out the IAMCP
I’ve often described myself as a builder. It’s what attracted me to startups early in my career, and often has...
When Marketing is Effective
In the late 1990’s, I took a role as Director of Project Management for a newly public technology company based...
Re-Thinking the Performance Review
In her October 2011 Harvard Business Review article The Cure for Horrible Bosses, Rosabeth Moss Kanter identifies many of the...
Remembering End Users in IT Project Planning
Fact: the more you involve end users in your planning, the more likely they are to support your initiative later....
Starting a Community is Hard
<reflecting>Sometime in early 2002, I was working for a startup in Redwood City, California, and was approached by some folks...
Hyperspecialization as a Leadership Tool
In their Harvard Business Review article The Age of Hyperspecialization, researchers Thomas Malone, Robert Laubacher, and Tammy Johns highlight the...
Building feedback loops: It’s the process, stupid
[A dramatization – well, sort of] In the not too distant past, I was sitting at a customer site on...
Building feedback loops: It’s the process, stupid
[A dramatization – well, sort of] In the not too distant past, I was sitting at a customer site on...
The Failure of Customer Leadership
One of the chief complaints of end users with SharePoint (and, to be fair, just about every other technology out...
