From Clippy to ChatGPT: AI Advances in Productivity

Unless you’ve been living in a cave, you’re probably feeling overwhelmed by the steady pace of technology news this year around the use of artificial intelligence (AI) tools and features – with Microsoft very much at the forefront of this news. Microsoft’s strategy for AI across Bing search, Microsoft 365, and other tools and platforms is to leverage AI to improve the user experience, increase productivity, and provide better insights.

In search, Microsoft is using AI to improve the relevance and accuracy of search results by incorporating natural language processing (NLP) technology and computer vision into Bing search. Additionally, Microsoft has integrated ChatGPT into Bing through Bing Chat to give users a community-driven platform for asking and answering questions.

In the Microsoft 365 suite – including well-known brands like SharePoint, Microsoft Teams, PowerPoint, Excel, and Word – AI improves productivity and gives users better insights. For example, Microsoft incorporates AI to power features like Ideas in Excel, which gives users suggestions and insights based on their data, and PowerPoint Designer, which helps in creating more compelling slide layouts and designs. AI also powers the Personalized Search and Intelligence (PST) features in Microsoft Teams, for personalized search results, suggested replies, and insights.

Overall, Microsoft’s strategy for AI is to create more intuitive, intelligent, and integrated end user experiences within and across applications.

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