Where the AI Budget Actually Goes
When leaders start talking about AI budgets, the conversation usually sounds the same: How much should we spend on tools? The image in their...
Category: Change Management
A Systems Approach to Organizational Transformation
I’m in the middle of a couple M365 modernization projects with clients, which got me thinking about systems thinking and past experiences in helping...
What Happens When Your Tech Is Not Patched
I’ve worked in tech for more than 30 years. I’m not an engineer, but I’ve been close enough to the work, the people, and...
AI Will Not Take Your Job
“AI will not replace your job. People who know how to use AI tools and services will.” That’s the line I open with during...
A Change Management Approach to Driving Copilot User Adoption
The title is a mouthful, I know. Your company had made a major investment in Microsoft Copilot, and now it’s your job to make...
CollabTalk Podcast | Episode 160 on Stakeholder Engagement and Scalable Feedback
For Episode 160 of the CollabTalk Podcast, I explore why most companies fail at feedback by lacking clear processes, failing to act on...
A Blueprint for Organizational Change
When writing or speaking on business and technology topics, I often talk about creating and supporting a culture of change, and how organizations that...
Governance Framework: Regular Review & Continuous Improvement
Governance is not a “set it and forget it” process—it’s a dynamic, evolving strategy that must adapt to changes in technology, regulations, and organizational...
Governance Framework: Create a Change Management Strategy
Change is inevitable in any organization, especially when managing a dynamic platform like Microsoft 365. A well-defined change management strategy ensures that changes are...
Governance Framework: Establish Roles and Responsibilities
An effective governance framework is only as strong as the people responsible for its implementation and maintenance. Establishing clear roles and responsibilities ensures that...
