Category: Management 2.0

Stating the Obvious

One of the reasons I am a huge fan of Kathy Sierra and the Creating Passionate Users blog (besides the stellar graphics) is because...

Turning it up to 11

I was thinking last night about what it means, exactly to "exceed expectations" in my current projects and with my customer interactions. Looking back...

Change Starts with Me

I’ve had several conversations with my wife where we discussed what was happening at my job, and where I was trying to make a...

Permission Marketing

I recently completed reading Seth Godin’s Permission Marketing for the second time, and once again found things that were immediately useful to my work....