The Model Matters Less Than the Harness
Every few weeks someone asks me which model they should be using for their agents. After running a fleet of 30+ AI bots of...
Category: Automation
A Simple Framework for Deciding When Your Automation Needs More Structure
One of the things I appreciate most about the Microsoft ecosystem is that it genuinely does give you a lot of options. SharePoint...
Five Warning Signs Your Workflow Automation Has Outgrown Its Platform
Workflow automation rarely fails all at once. More often, it degrades gradually. The workflows continue to run, notifications still arrive, and approvals keep moving....
The Costs of Automation That Never Make It Into the Budget
I have a theory about why so many automation projects run into trouble 12 to 18 months after launch. It is not that the...
Workflow Ownership Is the Problem Nobody Wants to Talk About
If I had to pick one thing that determines whether a workflow survives long-term, it would not be the technology. It would not be...
What Happens When End Users Give Up on Their Own Workflows
There is a moment in the lifecycle of almost every workflow where the end users who built it quietly step back and hand it...
The Hidden Tax of Context Switching in Workflow Automation
There is a cost to workflow automation that almost never shows up in project plans or budget spreadsheets, and it has nothing to do...
How Simple Workflows Become Complex Nightmares (Without Anyone Noticing)
Nobody sets out to build a complicated workflow. In my experience, complexity is never the plan. It is the byproduct of success and good...
Overcoming Digital Debt and Embracing AI in the Workplace
This Friday, I’ll be speaking at my first AgentCon event, part of the Global AI Community that runs gatherings for practitioners and builders all...
